Delivery Policy

Delivery Charges

  • FREE Shipping on orders over $75.00
  • Orders less than $75 will incur a $9.99 shipping charge.
  • For items that are unable to ship via UPS, such as furniture, shipping charges will be quoted on a per shipment basis. You will be contacted if these fees apply to your order.

Expected Delivery Times
We have 24 distribution centers nationwide which means that 9 of 10 customers live in areas we service and in most cases should receive their orders within 1-2 business days.

  • We offer same day shipping on orders placed before 3pm.
  • Orders placed on weekends, holidays or after 3 p.m. Monday-Friday will be processed the following business day.
  • Delivery times are based on orders placed before 3 p.m., pending credit approval and product availability.
  • Deliveries will be made between 8 a.m. and 5 p.m., Monday-Friday. Residential deliveries via UPS are made until 7 p.m.
  • Products shipped via third party providers, such as furniture and large or heavy items require longer delivery lead times.

Delivery Policies
Your order will be shipped via United Parcel Service (UPS). For items that cannot be shipped via UPS, a common freight forwarder will deliver your order. We will contact you directly to make these arrangements.

If you should need specific delivery arrangements for your shipment, please contact customer service to arrange. Additional fees may sometimes apply.

Your order will be delivered complete. However, occasionally your items may arrive in more than one shipment and charges may show as multiple transactions on your credit card statement.

We are unable to ship to P.O. Boxes and an alternate ship to address will have to be provided by the customer.

FPO/APO orders DO NOT qualify for free freight. APO and FPO orders will be charged additional freight. We are unable to accept orders from or deliver to inmates at correctional/prison facilities.

What about backorders or discontinued products?
You will be notified if an item you ordered becomes "currently unavailable" or discontinued by the manufacturer. One of our customer service specialists will gladly assist you in picking out an equivalent product.

We service customers within the 48 contiguous U.S. states. At this time, we are unable to ship to Canada and international destinations.


 

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